Returns & Exchanges
We want you to be delighted with your Emma Bridgewater purchase, but if you are not entirely satisfied, you can return your items within 30 days of receipt for a full refund or exchange. Please ensure all items are returned in their original packaging and in a resalable condition.
Initiate Your Return
Log in to our online returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Carefully wrap your pottery or home goods in their original box, ensuring they are securely padded to prevent any damage during transit.
Label and Post
Print your prepaid return label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point or post office.
Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing